What to do if your car gets stolen in Mexico?


Getting your car stolen in Mexico is NEVER fun and could ruin your wonderful vacation. What can you do when you find yourself in this unfortunate situation? Can your insurance help you deal with the problem and find your vehicle? 

YES! The good news is that the auto insurance policies provided by our agents at West Coast Global Insurance can provide help for typical cases of car theft. You only have to make sure you buy the correct coverage to ensure it does. 

So, what do you do when your car gets stolen in Mexico? What steps should you take to recover your property?

  • Report the Theft to Police, locals, and back home.
If you discover that your vehicle has been stolen, you should immediately contact the local Mexican authorities and make a police report. It’s important to note the report number and agency name. Always obtain the original, certified Mexican police report from the authorities.
Upon your return to the US, report the theft to a local office of the California Highway Patrol and do not forget to contact your local police department.

  • Report the Theft to the Mexico Insurance Company
It is also important to immediately report the theft to your Mexican auto insurance company. You must report all claims before leaving Mexico and crossing the border back to the US. The insurance agents at West Coast Global Insurance Services will help you with the procedure and assist you in securing the documents you might need to file a claim.
You must keep the following information handy when you contact your insurer:

  • Date and time of the theft
  • Location of the vehicle
  • Location of all keys to the car
  • Title to the car
  • Names and contact information of anyone who had access to the car
  • A detailed description of the car and its condition when it was stolen
  • Police report number
  • Contact information for your financing company if the vehicle is financed 


Remember that failure to file your auto claim prior to leaving Mexico, may result in the denial of your claim. It’s best to file when you are there.
Settlement of the claim once you are back home.
When your return to the US and after the claim has been reported to the company in Mexico, you can contact your Mexican car insurance provider and ask them what the status of your claim is rather than waiting for a response via mail or e-mail. You should remember that most insurance companies have a waiting period of 30 days before declaring that the car is lost.

After that process, if your claim gets sanctioned, the insurer will pay out the assumed market value of your car. If your car is found after you settle the claim, the vehicle will now belong to the insurance company.

To make sure that you get through the process of insurance, from the purchase of policy to receive a fair claim, you should choose a reputable insurance company with experience and a deep knowledge of International Insurance Policies. West Coast Global Insurance Services is known to offer these services with minimal efforts and in less time, making the stressful experience of losing your car, bearable.

Get your valid auto insurance to travel to Mexico from West Coast Global Insurance Services online at westcoastri.com!

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